PCLINE wants you to be satisfied with your purchase either online or in-store. we highly recommend you read Warranty & Refund policy prior to you making a purchase.
Australian Consumer Law (“ACL”) provides certain guarantees to consumers when they purchase Goods or Services and these guarantees cannot be excluded, restricted or modified.
All products sold are sold with a return to base warranty. Products which are the subject of any warranty or returns claim must be returned to PCLINE before any such claim may proceed. To the full extent permitted under Australian law, the cost of returning the product will be borne by the customer.
Before you return the Product to us, we strongly recommend that you consider contacting the manufacturer directly. Not only is the manufacturer best suited to assess and help you with your problem because they made your product and know how your product operates, but they are in many circumstances obligated to help you.
You may be required to pay labour, assessment and/or freight charges where your rights under ACL do not apply, such as when Goods are assessed to have been damaged by accident, misuse, liquid spillage, flood, fire, earthquake, thunderstorm or to have been damaged by abuse,unauthorised modification to alter manufacturer’s original functionality or capability and becoming unsafe to use. PCLINE reserves the right to have the returned Goods accessed within a reasonable timeframe by the manufacturer’s specialist in the determination of the cause of the problem.
We are of course available to help you as well and you may contact us via email call us on (03) 9888 1892, via e-mail firstname.lastname@example.org or bring your Product to our store.
Change of mind Returns
We reserve the right to reject any change of mind return/exchange unless goods are in their original packaging. When returning goods, please proof of purchase must be provided
Returns of products that have been damaged, modified or tampered with will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process.
Returns which are accepted are accepted at, the lesser of the market value at time of return or purchase price, less a restocking fee. Our Restocking fee is 20% ($10 Minimum)