Last updated: 11 October 2026.
These terms apply to purchases from PCLINE Pty Ltd through pcline.com.au. Contact us at sales@pcline.com.au or 03 9888 1892, or visit 420 Huntingdale Road, Mount Waverley VIC 3149.
Products, prices and payment
Prices are in Australian dollars and include GST. Review the product model, specifications, quantity and total before paying. Online payments are processed by PayPal; the payment options available to you are shown during checkout. PCLINE does not receive your PayPal password or full payment card details.
An order acknowledgement confirms receipt of your order. If an item is unavailable or we identify an error that prevents fulfilment, we will contact you to discuss an alternative or cancellation and refund any payment for the unfulfilled order. We will not substitute a product or increase an agreed price without your agreement.
Delivery and free pickup
We deliver within Australia. Delivery is free when the merchandise total after discounts is $80 or more including GST, excluding delivery charges. Orders below $80 have a $15.00 delivery charge including GST per order. Store pickup is free. Please provide accurate delivery and contact details.
In-stock orders are usually processed within 1–2 business days. Transport is typically 1–7 business days after dispatch, depending on destination and carrier; these are estimates. For pickup, wait for our ready-to-collect confirmation before visiting during Monday–Friday, 9am–5pm. See our Delivery & Pickup page.
Returns and consumer guarantees
We do not offer returns or refunds solely because you change your mind. This does not limit your rights under Australian Consumer Law, including for faulty, unsafe, incorrectly supplied or misdescribed goods.
For a major failure, you may choose a refund or replacement. For a minor problem, we will provide a remedy as required by law. Additional remedies may apply if a minor problem is not resolved within a reasonable time. Manufacturer warranty periods do not limit statutory rights.
Contact PCLINE with proof of purchase and details of the problem before arranging a return. Original packaging is not required for a faulty-product claim. See Warranty & Returns for assessment and transport arrangements. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
Your information
Our Privacy Policy explains how we handle information used to process orders, payments, delivery and support enquiries.