Last updated: 11 October 2026.
This policy explains how PCLINE Pty Ltd handles personal information through pcline.com.au. For privacy enquiries, access or correction requests, or complaints, contact info@pcline.com.au, call 03 9888 1892 or write to 420 Huntingdale Road, Mount Waverley VIC 3149.
Information we collect and why
When you order or contact us, we collect information you provide, such as your name, email, phone number, billing and delivery addresses, order details and support correspondence. If you create an account, we store account information and a password hash. We use this information to process and fulfil orders, arrange delivery or pickup, communicate about purchases, provide support and handle returns.
The website and payment services may process technical information such as IP address, browser details and security events to operate the site, troubleshoot problems and help prevent fraud. Please do not send passwords, full card details or unnecessary personal information in support messages.
Payments and service providers
PayPal processes online payments under its own privacy statement. We share order, amount and customer details needed to process payment and receive payment status and transaction references. We do not receive your PayPal password or full card details.
Information needed for our services may also be handled by website hosting, email and delivery providers, and by assessment or repair providers where required for your support request. Some providers may process information outside Australia, depending on the provider and service. We may disclose information where required by law.
Cookies and external content
Essential cookies help maintain your shopping cart, checkout session and account login. Your browser can control cookies; blocking them may prevent these functions from working. Pages may include external content such as Google Maps. Loading or using that content can share technical information with the provider and is subject to its privacy practices.
Retention and security
We retain order and support information as needed to provide services, resolve issues and meet applicable record-keeping requirements. We use access controls and encrypted website connections to help protect information. No internet service can guarantee complete security.
Your requests and complaints
Contact us to request access to or correction of your information, or to raise a privacy concern. We may ask for enough information to verify your identity. Deletion requests are considered subject to information we need to keep for orders, disputes or legal requirements. We will review privacy complaints and respond using the contact details you provide.
Updates
We may update this policy when the website or our practices change. The date above shows the latest revision.